Frequently Asked Questions

Find Answers To All Your Questions

Can I submit a custom request?

Absolutely! Do you have an idea or request for a shape, size, or color? [Contact us here]. We are happy to help you.

What payment methods are available?

We offer the following secure payment methods: PayPal, Google Pay, Apple Pay, Amazon Pay, Visa, Mastercard, American Express, and Shop Pay.

How can I place an order?

You can easily place an order through our shop. If you have a question or custom request, please get in touch via our [contact form].

When will my order be shipped?

Your item(s) will be made to order within 2-4 business days after ordering.

What are the shipping costs?

Free shipping applies to orders of $100 or more. For other orders, the following shipping rates apply:

  • USA: $5.00
  • Canada: $10.00
  • Other regions: Please contact us for an inquiry.

Where can I track my order?

You can easily track your order via the tracking link that you will receive once it has been shipped. There you will find the most up-to-date information on the status of the shipment. Have a question about something? [Please contact us], we are happy to help.

Do you accept returns?

We do! If you wish to return an item, you can request a return in your account or [contact us here].

  • Contact us within 30 days of delivery.
  • Ship items back within 30 days after indicating that you want to return your order.

How do I return an item?

You can either log in to your account and request a return or [contact us here]. We'll get in touch with you to guide you through the process.

Return instructions:

  1. Pack your items carefully to prevent damage in transit, preferably in the same package.
  2. Put the shipping label on the box.
  3. Hand your package over to the courier.
  4. Wait until we've received and processed your return.
  5. Receive your refund in 2-5 business days.

What are the conditions of return?

You can return any item within 30 days of purchase. The item must be returned in its original condition. We recommend packing the item well using protective material to prevent any damage. If the item is not returned in its original condition, you are responsible for any loss of value.

Can I cancel an order?

You can! Canceling an order is only possible before your item is shipped. So within 24-48 hours, the sooner the better. You can indicate in your customer account that you want to cancel the order, or you can [contact us] so we can do this for you.